Frequently Asked Question
Find the answers to a number of common questions. If you still have questions get in touch and we will be glad to help
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Where is the homeowners manual
It is posted at http://livingatthenest.com/customer-service/
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How do I obtain elevator key for my move in?
Contact the Condo Manager. Contact information is on the the main Customer Service page of this site and also posted inside the building near the mailboxes.
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What do I do in the event of a building emergency such as a flood?
Contact the Condo Manager. Contact information is on the main Customer Service page of this site and also posted inside the building near the mailboxes. If there is danger to persons call 911.
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There is a problem with the common property. What should I do?
Contact the Condo Manager. Contact information is on the main Customer Service page of this site and also posted inside the building near the mailboxes.
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There is a problem with one of my appliances. How do I obtain warranty service?
For appliance service contact THE BRICK. Please forward service requests to comcarewest@thebrick.com so that our customer service team can assist immediately. When sending in a request please provide the corresponding sales order so the responding CSR is able to locate it in our system:
First floor: 092251ZZQSB
Second floor: 092251ZZSZB
Third floor: 092251ZZTUG
Fourth floor: 092251ZZPZJ -
How do I know which parking stall is mine?
Upon completion the Condo Manager will assign a parking stall to each purchaser. Each stall will have a painted number on them. See your lease from the landlord for your stall number.
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Other than with appliances, there is a warranty concern inside my home. How do I obtain warranty service?
Warranty service requests need to be submitted via the web form located here:Â http://livingatthenest.com/customer-service/
There is also a link to the warranty performance guidelines. -
How will I get the power hooked up ?
Each customer should arrange their own power provider to energize the power on the completion date through Brighter Futures Energy at https://www.brighterfutureenergy.com/thenest.html
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How will I get Internet service and Intercom set up?
Tenants are responsible for arranging their own internet service.
To set up intercom contact Mcleod Realty
PH: 780.453.1108
reception@mcleodrealty.ca
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How much is the rent?
Depends on the unit. Check the ad.
As of Feb 20th, 2021:
Unfurnished Studio – $870/month
Unfurnished Corner Bachelor – $925/month
Furnished Studio – $1250/month
Furnished 2 Bedroom – $1695/month
Unfurnished 1 Bedroom – $1050/month
Unfurnished 2 Bedroom – $1250/month
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How do I pay the rent?
You can pay first months rent and security deposit with e-transfer. From there we use a system called Payquad so that you can set up automatic payments.
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Will the rent go up? How often?
We never increase the rent while the tenant is on a continuous 1 year lease and has no late payments.
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How much is the damage deposit?
Damage deposit is 1 months’ rent. We also have a system we use called LOCNEST where you can make a smaller down payment and receive a guarantee
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How long is the lease? What are the terms?
Our standard leases are 6 months or a year. Standard lease terms.
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Is there a penalty for breaking the lease? Are subletters allowed?
No subletters allowed. Breaking lease can lead to eviction proceedings and is subject to a rerent fee.
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When will the apartment be available?
If the ad is up it is available now.
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Are utilities included? If not, then how much per month?
Phone, electricity and internet are not included. It depends on your plan that you want for utilities, our tenants use Brighter Future Energy for our power so you can check out their website to see their prices, although you can sign up with anyone you like.
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Are there laundry facilities?
We offer ensuite laundry
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Is there parking available? Is it included in the rental fee? How many spaces? Guest Parking?
1 parking space assigned per unit at no extra cost. We have visitor parking in the lot.
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Are pets allowed?
No, unless it is a unit on the first floor.
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Is smoking allowed?
No smoking inside allowed, smoking outside is fine but can’t be within 5 meters of a door.
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Are guests allowed?
Yes you can have guests over.
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Where is the closest public transportation?
There is a bus stop on the road outside the building.
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Do I need to set up my own internet, cable, hydro, heating?
Yes you will have to set up your own internet, phone, electricity and cable.
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Are there working smoke detectors?
Yes.
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Is there a fire extinguisher in the suite?
No. There is a fire alarm system in the building.
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Are window and door locks working correctly?
Yes. These will be identified and replaced during move in inspection if need be.
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Do all the appliances work correctly?
Yes. These will be identified and replaced during move in inspection if need be.
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What if I do not pass the application process?
Then unfortunately you will not be allowed to move in.
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How are repairs taken care of?
You can go through our tenants tab on the website livingatthenest.com to file maintenance requests, and we will get someone to look at it and repair the issue.
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How secure is the property?
There is a central fob system, individual keys, and monitored cameras in the common areas.
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Are roommates allowed?
Yes, as long as they are on the lease.