Customer Service

Please review the following documents and information before submitting a request



Homeowner Manual


Trades List


Review your policy to make sure it’s covered by warranty.
Review the performance guides to understand what’s covered.

Check out our FAQ’s section for answers to some more common questions.

Use this form to submit your request

Requests must be submitted by property owners not from tenants or realtors
Fields marked with an "*" are required

Name *

Address *

Closing Date of Purchase (Format: yyyy-mm-dd) *

Email *

Contact Phone Number *

Description of the problem *

Use the "Choose file" button to include an image of the problem
Valid file types are: .jpeg .jpg .png .tiff .pdf .gif .txt .doc .docx
Maximum file size is 10MB

Include a description of the problem (enclose picture if possible). Please be as thorough and comprehensive as possible as this will impact the response time.

Note item detail

eg: (6″ crack in drywall, 1/4″ wide) location: Bedroom

Contact Strata Management company for any items that have an impact outside of your unit or exterior of the building.

Prince Property Inc.
Office 780.416.9098

You must mitigate damages. eg: Turn off water, power at breaker box or secure dangerous conditions.

Address: 610 Calahoo Rd. Spruce Grove
PH: 1 844 722 6477

1777508 Alberta Ltd.
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